Contents of this FAQ 

1. What's in this on-line directory? 
2. Why can't I find xyz? 
3. What versions of Internet Web Browsers are supported; Why are the Search Results Blank or indicate a script error ?
4. Why are there no email addresses? 
5. How can I find my Member of the House of Assembly (MHA)?
6. How can I update my entry?
7. How do I get a hardcopy government telephone directory
8. How do I get a an electronic version?
9. How often is the directory updated?
10. Where can I find Postal Mailing Addresses?

There are NO wildcard characters. The search is designed to search on whatever you type in and compare it to the information in the system. Thus if you type in 'Smith' you will get a list of all the Smith's, but if you type in 'S', you would get a list of all the names starting with S (i.e. Smith, Spears, Simpson, etc.). The search is not case sensitive. The search will return all entries matching your search criteria. Results will be returned in groups of 10 per page. In the event that more than 10 entries match your search criteria, if the individual you are searching for doesn't appear on the first page, simply go to the following page until you find their listing. To start a new search, simply click on the The Return to Select Criteria button or the Search button in the left hand border.

Organizational Structure

It is also possible to search a departments organizational structure. Simply specify the Sorting Order as Organization Structure select the Department Name, leave all other fields blank and click the Submit Request button. You will then be given the opportunity to further refine your search based on the Branch and Division (or Location) names within that department.

If you have any problems with this directory, please contact us at
Telephone-Directory@gov.nl.ca

1. What's in this directory?
   
   The On-Line Government Telephone Directory is a service provided by the Information Systems and Telecommunications Division of the Department of Works, Services and Transportation which is responsible for the provision of telecommunications services and the publication of this directory.

   It has been developed to help you contact the proper government employees more efficiently by providing you with a searchable directory of their contact information.

   This directory contains telephone, title, postal address, and other public information related to government employees. The information is very similar to the information available in the printed version of the Government of Newfoundland and Labrador Telephone Directory

   There is also a Government Fax Listing for all departments and a Frequently called numbers page.

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2. Why Can't I find xyz?
   
   The directory is currently populated with the information from the paper version of the Government Telephone book. In order to ensure that those employees that require privacy can maintain it, this directory will only contain information that is known to be already published. This will be the case until such time as the mechanisms are in place and consent is given to provide additional information.
   
   You may also experience problems if you do not have an updated version of an Internet Web Browser (see item # 3 below).
   
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3. What versions of Internet Web Browsers are supported; Why are the Search Results Blank or indicate a script error ?
   
   The On-Line Government Telephone Directory has been tested and confirmed to work with the following Internet Web Browsers ( assuming Cookies are Accepted by the Browser ).
   
       - Netscape Browser -- Versions 3.x and above
       - Microsoft Internet Explorer -- Versions 3.x and above
    
   If you are using an older version of one of these browsers, or another product, (or have Disallowed the acceptance of Cookies )  we cannot guarantee that the On-Line Search Function will work as expected.
   
   Check your version of Web Browser and if it is a lower version than that indicated above, you should upgrade. This will enable you to use the On-Line Search function with this Web Site, and more importantly, greatly enhance your overall Internet experience.
   
   Your should also ensure that your browser is configured to accept "Cookies" which is normally the default in most cases.

   For Information About Upgrading Browsers -- Visit the Following
   Netscape			Microsoft
   	Netscape Browser			Internet Explorer

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4. Why are there no E-mail addresses ( or only some E-Mail addresses ) ?
   
   The inclusion of E-Mail addresses in the online version of the Government Telephone Directory is now available up-on request by individual departments, agencies and/or employees.
   
   We will release only information that is supplied voluntarily. Refer to our E-Mail Policies.
   
   See next item for information on Member's of the House of Assembly ( MHA's)
   
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5. How can I find my Member of the House of Assembly (MHA)?
   
   You can find an MHA by any one of the selectable criteria provided on the search form. If you prefer, you can also select House of Assembly listing under Organizational Structure. Hint: You may also be able to use the "Position Title" field which contains District Name for some MHA's.
   
   Additional Information for MHA's can be found via the House of Assembly Web Page http://www.gov.nl.ca/hoa/.
   
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6. How can I update my Entry?
   
   In order to facilitate this process, each Department should ensure that all changes to personnel or telephones that need to be reflected in the directory are promptly forwarded to the Information Systems and Telecommunications Division of the Department of Works, Services and Transportation. In addition to any changes to Phone or FAX Numbers, please be sure to include Name, Position or Title, Department, Branch, Division (or Location) and E-Mail address. (Please indicate if the E-Mail address is to be listed in the on-line version of the directory.) Individual employees may also submit updates on their own behalf.

   You may contact us through one of the following:

   Online:	Government Telephone Directory Comments Form
   Email:	Telephone-Directory@gov.nl.ca
   FAX:	(709) 729-4658
   General Enquiries Phone:	(709) 729-2300 (Government Switchboard)
   Directory Updates Phone:	(709) 729-4961

   Note: If you submit an update, be aware that the information must first be verified by the Information Systems and Telecommunications Division, and that it may not immediately be reflected in the on-line and published versions of the Directory. Updating the Directory is a continuous process. We usually publish daily updates to our online search, and update the download versions every few months or when a significant number of changes have been made. 

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7. How do I get a hardcopy government telephone directory?
   
       Hard copies are no longer available for purchase. You may download a PDF version to print.
   
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8. How do I get an an electronic version?
   
       Please refer to Here
   
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9. How often is the Directory updated?
   
   Updating the Directory is a continuous process. We usually publish daily updates to our online search, and update the download versions every few months or when a significant number of changes have been made. The latest version available will always be located on the Internet at this address: http://www.gov.nl.ca/TelephoneDirectory
   
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10. Where can I find Postal Mailing Addresses?
    
    While there may be some exceptions for regional offices, individual Postal Mailing Addresses including Postal Codes are not included in the directory.
    
    The general mailing address for all Departments and Members of the House of Assembly is:
    
    Confederation Building Complex
    P.O. Box 8700
    Prince Philip Drive
    St. John's, NL    Canada
    A1B 4J6
    
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